1. How product activity is recorded
- After installation, the app uses Shopify product data to establish the state needed for change monitoring.
- Shopify sends product create, update, and delete events to the app through verified webhooks.
- The app records supported changes and makes the retained history available to the installed shop.
- An authorized merchant can download the retained change history as a CSV file.
2. Permission and operating boundary
The app requests only Shopify's read_products permission. It does not request product write access and never edits, restores, or replaces products. Product Change Guard is an activity-history tool, not a product backup or recovery system.
3. Retention and privacy
Supported product-change history is retained for 90 days. Product description bodies are not stored in the change history; the app uses one-way digests to detect supported description changes without retaining readable description text. Shop data is deleted when the app is uninstalled, and the app supports Shopify's mandatory privacy webhooks.
See the Product Change Guard Privacy Policy for the complete product-specific disclosure.
4. CSV export
Use the export control inside the app to download the installed shop's retained product-change history. After download, the merchant controls the resulting CSV file and should protect or delete it according to the merchant's own policies.
5. Troubleshooting
A recent change is not visible
Confirm the app remains installed and can be opened from Shopify Admin. Note the approximate time and affected product, then include only the minimum non-sensitive detail needed in a support request.
A product cannot be restored
The app intentionally has no product write permission. It records supported activity but does not edit or restore Shopify products.
An exported file contains retained history only
CSV export reflects the change history still within the app's 90-day retention window.
6. Support
Email [email protected] with “Product Change Guard Support,” the Shopify shop domain, approximate time, expected behavior, observed behavior, and reproduction steps. Do not send passwords, access tokens, API secrets, customer records, payment information, complete product descriptions, or unnecessary business data.
Suspected security issues should be reported privately to the same address with the subject “Product Change Guard Security.”